Designing Call Center Cubicles for Customer Engagement

Designing Call Center Cubicles for Customer Engagement.

The modern call center is changing. The trend to outsource customer service to companies located outside of the United States is actually declining. More and more companies are bringing call centers back to the United States amidst service complaints caused by time differences, language barriers, and the lack of a personal touch. As a result of this return to domestic locales, both the designs and the configurations of call center cubicles are having to change to meet the rising expectations of callers. Gone are the days when long rows of personality free workstations are the norm.  Today’s call center cubicles are adaptive, intuitive, and ergonomic to a degree never before seen in the office furniture systems industry.